Shipping & Returns

If you do not wish to collect your item personally, it will be shipped by the most cost effective secure method. This is usually by the tracked and insured services operated by the United Kingdom's post office. Should you wish your item to be sent via an alternative carrier, for example DHL or Fedex, if prior notice is given this can also be arranged. All items will be securely packed for domestic or international shipment as appropriate.

I will strive to ensure your item reaches you in the condition advertised. In the rare event of a delay in an item reaching you, please contact me directly at and I will do my best to resolve the situation.

Some people do ask "what happens if I'm not happy with the item and/or want to return it?" If the item received does not match your expectations, please contact me directly and I'll do my very best to work things out with you.

As a small trader it is regrettable that we cannot offer a blanket policy for the return of "non-suitable" goods. That said, if the item is returned to us in the same condition it was at despatch within 30 days then a refund of any money paid, less any shipping charges incurred by us will be made. (That last sentence was important by the way and I'm pleased to say we've never had anything returned to us..ever...but I guess there's always a first time :)). Please also note, no refunds will be given on items with engraved personal messages. Thank you.

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